Privacy Policy

We believe in transparency and vigilantly protecting your privacy and best interests.

Table of Contents

Introduction

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.

PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Frequently Asked Privacy questions

Do we sell information to 3rd parties?

No, we do not sell information to business partners, advertisers, or other 3rd parties, and have no plans or intention to ever do so.

Refer to the “third-party disclosures” section below for more information regarding 3rd parties and your information.

What personal information do we collect from website visitors?

We do not collect or require information from visitors of our site or blog.
 

When do we collect information?

We collect information from users who submit their data to contact us, register for our events, or subscribe to receive marketing communications. 
 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To follow up after correspondence (live chat, email, phone inquiries, etc.)
  • To send promotional content (event invitations, event promotions, blog updates, etc.)
  • To ask for ratings, reviews, user generated content, or social proof of services or products
  • Personal information such as names, email addresses, phone numbers, job titles, or social media handles are used to help improve our content, offers, audience segmentation, and for ongoing marketing communications

How do we protect your information?

We use SG Site Scanner powered by Sucuri for vulnerability scanning and/or scanning to PCI standards.

We use regular Malware Scanning (as provided by our hosting services).

We use an SSL certificate

We use CRM and marketing software that host on servers that are secured by:

  • Multi-level firewalls
  • Proven solutions for anti-virus protection and detection of intrusion attempts
  • Encrypted data transmission using SSL/https/VPN technology
  • Tier 3 and PCI DSS certified data centres

Credit card numbers or other form of payment are only requested to complete transactions, such as purchase tickets, using secure forms provided through secure 3rd party ticketing platforms (such as Eventbrite, Nightout, etc.) or payment processers e.g. (Paypal, Venmo, etc.).

DO WE USE COOKIES?

Yes, we use first party cookies for anonymous demographics and non-personally identifying purposes to understand our audience traffic trends and improve future content, marketing campaigns, email campaigns, and event projects.

How To Turn off Cookies

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features may be disabled that make your site experience more efficient and may not function properly.

However, you will still be able to place orders.

Learn more about cookies and how we use them in our cookie policy.

Third-party Disclosures

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless we have provided users with advance notice. This does not include website hosting partners, CRM software, email service providers, and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and have strict privacy policies in place.

We may share a portion of your information (such as your full name) with a business partner only if it is neccessary to process your requested services. This includes your requests for table reservations, or other ticketed events for which you will need to be identified in order to receive the requested services.. Always The VIP will never disclose more information than is necessary to complete the requested service or transaction.

We may release information when it is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. 

Marketing Partners and Sponsors

For instances where Always The VIP partners with a 3rd party for a promotional marketing campaign, marketing event, or sponsorship, it will be clearly indicated if your information will be shared with the listed organizers/sponsors/partners. Any information that you voluntarily submit in order to participate in these promotions may be shared with the listed partner as indicated. Please refer to each individual organizer/business/partner’s privacy policies in these scenarios.

However, non-personally identifiable visitor information may be provided to other parties for marketing research purposes.

Marketing Technology

We store subscriber data on CRM  and email marketing platforms that secure your data on secure servers.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website or in our promotions. This will typically be made clear in those promotions that you have left our website, to an outside party.

These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content, activities, or data policies of these linked sites.

Nonetheless, we seek to protect the integrity of our site and customers, and welcome any feedback about these 3rd party sites. We will typically cancel any further business with 3rd party sites that do not protect user information to a reasonable degree or act in any nefarious way with user data.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. 

We currently use Google Analytics on our website.
We currently do NOT use Google Adsense.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
 

We have implemented the following:

  • Demographics and Interests Reporting
  • Advertising Reporting Features
  • Remarketing

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and do not currently use any third-party cookies beyond those inherent in the WordPress hosting platform or any other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

We may also use first party cookies for remarketing with Google Ads cookies to send targeted ads to visitors. You can read about how google handles this information here:

 

Opt-outs and Unsubscribing

At anytime, you may unsubscribe from our lists in the footers found in any correspondence that you may receive from us. We periodically delete data of unsubscribed users, with no further action required on your behalf. 

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on here.

Data Retention

We retain information for the purposes of remarketing our products and services. We periodically clean our database for inactive or unengaged users after 1-2 years of inactivity.

 

Data Removal Requests

You can contact us directly to request removal of your data.You may also submit a contact us form request or email [email protected] for a copy of your data or to request deletion of your information. Deletion requests are typically performed within 1-10 business days.

 

California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
 
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
 
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
 
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
 
You will be notified of any Privacy Policy changes:
  On our Privacy Policy Page
 
Can change, update, or request deletion of your personal information:
  • Submitting the request via contact form 
How does our site handle Do Not Track signals?
We do not honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
 
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

 

Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur:
We will notify you via email
  Within 30 business days

 

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